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We understand you're eager to receive your order! Please check your order confirmation email for tracking information, which provides the most up-to-date status. If you have any concerns or need further assistance, please contact our customer support team with your order number, and we'll gladly help locate it for you.

To ensure timely and efficient service, our delivery partners typically do not operate on public holidays. Deliveries scheduled on a public holiday will usually be processed on the next business day. Please refer to your tracking information for the most accurate delivery estimate.

We strive to make our innovative capsule houses accessible to as many locations as possible. To confirm delivery to your specific postcode, please enter your details at checkout or contact our sales team directly. They will be able to provide precise information regarding delivery coverage and any associated logistics for your area.

Due to the specialized nature and size of our capsule houses, next-day delivery is generally not available for these items. Our products require specific logistics and preparation. For smaller accessories or components, next-day delivery may be an option, subject to availability and your location. Please check the product page or contact us for specific delivery estimates.

Yes, due to the significant value and specialized nature of capsule house deliveries, an authorized adult must be present to inspect and sign for the delivery. This ensures safe handover and confirmation of the order's condition upon arrival. For smaller accessory orders, specific signature requirements may vary and will be communicated in your tracking details.